Returns, Refunds, Cancellation & Warranty Policy

At Shri Mintu’s Art, we are committed to delivering high-quality handcrafted furniture and décor. Please read our policy carefully to understand the terms related to cancellations, returns, refunds, and warranties.

1. Order Cancellation Policy

Before Production

• Orders can be cancelled within 24 hours of placement for a full refund, provided the product has not entered the manufacturing or pre-production stage.

After Production Begins

• Once an order enters manufacturing or pre-production, cancellation requests cannot be accepted.

After Dispatch

• Orders cannot be cancelled once dispatched from the national or regional warehouse.

Most of our products are made-to-order and shipped directly from the vendor’s warehouse; therefore, cancellations are restricted after order processing.

2. Returns & Replacement Policy

Eligible Scenarios for Return or Replacement

Returns or replacements are accepted only in the following cases:

• Product received is damaged

• Product received is defective

• Product received is incorrect or different from the order placed

Reporting Timeline

• Any damage, defect, or incorrect product must be reported within 72 hours of delivery.

• Issues must be reported to the delivery team at the time of delivery (where applicable) and a support ticket must be raised with our customer care team.

Unboxing Proof Requirement

• For fragile or sensitive products, customers are required to provide clear unboxing videos as proof to support the claim.

3. Assessment & Resolution

• Once a complaint is registered, our team will conduct a quality assessment within 3 working days.

• Based on the assessment, Shri Mintus Art reserves the right to:

  • Replace the product

  • Refund the order

  • Offer an alternative corrective solution

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund, except in cases of damage or incorrect delivery:

• Customized or made-to-order products

• Furniture, décor, lamps, and lighting products shipped directly from the vendor

• Products that have been used, assembled, or altered after delivery

• Clearance or discounted items (if applicable)

5. Refund Policy

Refund Processing

• Refunds are initiated after the returned product is received and inspected at our warehouse.

• Refunds are processed within 2–3 working days after successful inspection.

• The total time for refund credit may take up to 7–10 working days, depending on the payment method and bank processing timelines.

Refund Mode

Refunds will be processed via:

• Original payment method

• NEFT

• Cash (where applicable)

Processing or logistics charges may be deducted in certain cases.

6. Return Pickup & Logistics

• Return pickup will be arranged only after approval of the return request.

• Free shipping applies only to the first delivery attempt.

• Missed delivery attempts or rescheduling may attract additional charges.

7. Warranty Policy

Warranty Coverage

• All products come with a 1-year warranty covering:

  • Manufacturing defects

  • Termite and borer issues (inherent to wood)

Warranty Exclusions

The warranty does not cover:

• Minor cuts, scratches, or damages caused during cleaning or regular use

• Damage due to incorrect installation or mishandling

• Damage caused by exposure to water, moisture, or direct sunlight

• Natural wood characteristics such as minor cracks or checks

• Upholstery, fabric, cushion covers, or surface finishes

• Unevenness up to 5 mm, which is acceptable as per industry standards

8. Delivery & Installation Guidelines

• If the building does not have a service elevator, delivery will be made up to the ground floor only.

• Weekend or time-specific deliveries may incur additional charges.

• Installation support is provided in coordination with our delivery team.

9. Storage Policy

• Orders will be held at the nearest delivery hub for up to 14 days.

• Storage beyond this period may incur additional holding charges.

10. Customer Support

For any assistance related to cancellations, returns, refunds, or warranty claims, please contact our customer care team or raise a support request through our official communication channels.